COMPLAINTS

How to make a complaint

You can submit all complaints regarding products or the online store:

  • in writing to the following address: ul. Bohaterów Wolności 21A, 05-820 Piastów;
  • in electronic form via e-mail to the following address: info@blanketstory.com.

The product may be sent or returned as part of a complaint to the following address: ul. Bohaterów Wolności 21A, 05-820 Piastów.

What to write in a complaint

It is recommended to include in the description of the complaint:

  • information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities or lack of compliance with the contract;
  • requesting a method of achieving compliance with the contract or a declaration of price reduction or withdrawal from the contract or other claim; and
  • contact details of the person filing the complaint - this will facilitate and speed up the processing of the complaint.

The requirements set out above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. If the complainant changes the contact details provided while the complaint is being considered, he or she is obliged to notify the Seller about it.

The complaint may be accompanied by evidence (e.g. photos, documents or product) related to the subject of the complaint.

We may also ask the person filing the complaint to provide additional information or send evidence (e.g. a photo), if this will facilitate and speed up our consideration of the complaint.

When will you receive a response to your complaint

The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.

Where to find legal regulations regarding complaints

The basis and scope of liability for the compliance of the product with the contract are specified in generally applicable legal provisions, in particular in the Civil Code, the Act on Consumer Rights and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144). , item 1204, as amended).

We have two types of liability for the compliance of the product with the contract:

  • statutory liability of the Seller - this is liability arising from legal provisions, below you will find detailed information where it is regulated, this liability cannot be excluded in the case of consumers;
  • contractual (e.g. warranty granted by theguarantor) - this is an additional liability, it applies when a given product is covered by e.g. . guarantee. The warranty may be granted by an entity other than the Seller (e.g. by the manufacturer). Detailed regulations regarding liability under the warranty can be foundin the warranty card or elsewhere regarding the granting of a warranty;

Below you will find detailed regulations regarding the Seller's liability under the law - depending on the type of product (movable property, content or digital service) and depending on the date of conclusion of the contract (until 2022 or from 2023):< /p>

Provisions regarding complaints about a product - a movable item - purchased by the Customer under a sales contract concluded with the Seller until December 31, 2022. are determined by the provisions of the Civil Code in the version in force until December 31, 2022, in particular Art. 556-576 of the Civil Code. These provisions specify in particular the basis and scope of the Seller's liability towards the Customer if the sold product has a physical or legal defect (warranty). The Seller is obliged to provide the Customer with a product without defects.

Provisions regarding complaints about a product - a movable item (including a movable item with digital elements), but excluding a movable item that serves only as a carrier of digital content - purchased by the Customer under acontract sales concluded with the Seller from January 1, 2023 are specified in the provisions of the Consumer Rights Act in the version in force from January 1, 2023, in particular Art. 43a - 43g of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the product with the sales contract.

Provisions regarding complaints about a product - digital content or service or a movable item that serves only as a carrier of digital content - purchased by the Customer under thesales contract concluded with the Seller from January 1, 2023 yor before that date, if the delivery of such a product was to take place or took place after that date, are determined by the provisions of the Consumer Rights Act in force from January 1, 2023, in particular Art. 43h - 43q of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the product with the sales contract.